Delete account

How to request deletion

Flare does not currently offer an in-app “Delete account” button in Settings or Profile. To delete your account and associated data, email us from the address tied to your Flare account:

1. Send an email to ShumpertSafetyConsulting@gmail.com with the subject line “Flare account deletion request”.
2. Include the email address (and display name, if helpful) used for your Flare account so we can verify the request.
3. Optionally call (682) 468-7844 if you need help completing the request.

You can also sign out from Profile at any time; signing out does not delete your account. Account deletion requires the email request above.

What we delete

After we verify your request, we delete or de-identify:

• Account and profile information (display name, photos, bio, preferences)
• In-app messages and chat history associated with your account
• Matches, likes, and discovery activity tied to your account
• Live stream metadata and related social activity for your account
• App-held wallet balances (coins, Super Likes) and VIP status on Flare servers. Unused coins and Super Likes are forfeited when your account is deleted and can’t be restored or refunded.
• Location data associated with Meetup Live / nearby features, if any
• Chat Rooms data: your Rooms profile, Room lists and blocks, Room memberships, and your Near Me ZIP code. Room messages you posted are deleted or de-identified (shown as from a deleted member) (you can also remove your ZIP anytime with “Remove my ZIP” in Near Me)
• Uploaded profile photo files in our storage (all of them, not just the ones on your profile)

Signed in? You can delete your uploaded photo files right now:

What we may retain

We may retain limited records where required for legal, safety, fraud-prevention, accounting, tax, or dispute purposes, including:

• Payment and transaction records processed via Google Play Billing or Stripe, including a record of coin purchases, spends, and gifts (kept for accounting, refunds, chargebacks, and fraud review)
• Safety reports, moderation logs, and abuse / fraud investigation records
• Chat Rooms safety records: 18+ age-gate attempts, safety flags (dings), and reports
• Meetup video call recordings, kept up to 90 days after the call (longer for an active report or legal hold), because they include the other person too
• Records we must keep to comply with law or enforce our Terms

Payment card numbers are handled by Google Play and/or Stripe; we do not store full card numbers on Flare servers.

Timeline

We aim to complete account deletion within approximately 30 days after we verify your request. Residual copies in backups may take longer to fully expire. We will confirm by email when deletion is complete when practical.

More information

Full details on data practices are in our Privacy Policy. See also our Terms of Service and Community Guidelines.